The Smarter Service partners with Mirabella at ASU to offer intergenerational tech assistance

Mirabella at ASU, a retirement community located on Arizona State University’s campus, has partnered with The Smarter Service to provide on-site technological support for its residents. This initiative aims to improve digital literacy and ensure that seniors can confidently use personal and community technology.

Through this partnership, The Smarter Service is offering dedicated tech concierges who assist residents with troubleshooting, device setup, and general tech support. The goal is to bridge the digital divide and make everyday technology more accessible. Many senior residents face challenges when navigating smartphones, tablets, smart home devices, and online services, making this program an invaluable resource.

The collaboration aligns with Mirabella at ASU’s commitment to lifelong learning, empowering residents to stay connected with family and the broader digital world. Whether it’s setting up video calls, managing apps, or configuring security settings, the tech concierges provide hands-on guidance tailored to individual needs.

What The Smarter Service offers

The Smarter Service is a company that helps older adults use technology with confidence. It provides hands-on support, making digital devices and online services easier to navigate. Through its partnership with Mirabella at ASU, The Smarter Service offers on-site tech concierges to assist residents with troubleshooting, setting up devices, and handling tech-related challenges. This program helps seniors feel more comfortable using technology in their daily lives.

At Mirabella, The Smarter Service focuses on patient and personalized guidance. The tech concierges help residents with video calls, online banking, cybersecurity, and using smart devices. Instead of struggling with confusing tech issues, seniors receive easy-to-follow, step-by-step instructions tailored to their needs. This support encourages seniors to embrace technology without feeling overwhelmed.

By offering in-person assistance, The Smarter Service helps residents at Mirabella stay independent and connected. Many seniors find remote tech support difficult, but having experts on-site makes learning easier. This partnership bridges the digital gap, making technology more accessible and useful for the Mirabella community.

Personalized support for a growing need

As digital technology becomes more embedded in everyday life, the need for personalized tech support among older adults has surged. Many seniors encounter difficulties navigating the complexities of smartphones, tablets, and online services, making tailored assistance more critical than ever. Addressing this challenge, The Smarter Service prioritizes a human-first approach, providing individualized, hands-on guidance rather than one-size-fits-all solutions.

At Mirabella at ASU, residents now have access to dedicated one-on-one tech support sessions designed to resolve their specific concerns. These sessions cover a broad range of digital skills, from installing software updates and strengthening online security to troubleshooting device issues and streamlining digital communication.

Having on-site assistance eliminates the frustration of relying solely on remote tech support, which can often be difficult to follow. The presence of knowledgeable tech concierges ensures that residents receive clear, step-by-step guidance tailored to their comfort level. By fostering a supportive environment where seniors feel empowered to embrace technology, the program enhances their independence and enriches their overall experience at Mirabella.

Encouraging intergenerational connections

The partnership between The Smarter Service and Mirabella at ASU represents more than just tech support—it fosters intergenerational learning and community engagement. Situated on ASU’s campus, Mirabella creates opportunities for collaboration between students and senior residents, with technology acting as a bridge between generations.

Younger individuals, often more adept with digital tools, can engage with seniors through workshops and interactive sessions. This exchange of knowledge benefits both age groups, as students develop mentorship skills while seniors gain valuable tech competencies. The initiative contributes to an inclusive, connected, and informed community where technology serves as a unifying tool.